Triage & Contain
Establish known facts, affected scope, authorization, immediate controls, and required specialists.
VSS Business Solutions
Incident Response & Recovery Support
Coordinate the technical actions required to contain a suspected incident, preserve appropriate information, restore operations, and reduce recurrence.
Respond with authorization, documentation, and controlled decisions
The first actions can affect evidence, recovery, insurance, legal obligations, and business continuity.
VSS can assist with technical triage, isolation, access control, credential reset, vendor coordination, backup and recovery, system validation, documentation, and follow-up remediation. Depending on the incident, the organization may also require legal counsel, insurance notification, law enforcement, regulatory guidance, forensic specialists, public relations, or other professionals.
Do not use the general website form to submit incident evidence, credentials, protected information, or confidential records. Existing managed clients should use the approved emergency contact and support process.
Technical response activities
- Confirm authorization, contacts, affected operations, known facts, and immediate safety concerns
- Preserve available logs and relevant information before unnecessary changes are made
- Contain affected accounts, devices, services, connections, or access paths
- Coordinate vendors, carriers, cloud providers, insurers, counsel, or specialists as directed
- Restore prioritized systems and validate identity, configuration, data, and business function
- Document actions, remaining risk, corrective work, lessons learned, and follow-up testing
Response phases
The sequence changes according to the facts, authority, and operational consequences.
Recover & Validate
Restore prioritized operations from trusted sources and confirm that systems function as expected.
Correct & Improve
Address root causes, exposed controls, documentation, monitoring, recovery, and future response readiness.
Prepare the response path before an incident.
For planning work, identify critical systems, contacts, insurers, vendors, counsel, recovery priorities, and existing procedures. Active managed clients should use the approved support channel for urgent incidents.