Managed Essentials
A defined baseline for monitoring, maintenance, endpoint safeguards, remote support, and operating documentation.
VSS Business Solutions
Managed IT Service Plans
Define the responsibilities, coverage, response expectations, security controls, documentation, and planning cadence required for a dependable managed relationship.
Build the agreement around the operating requirement
Managed services should define responsibility, not hide it behind a list of tools.
VSS structures managed-service relationships around the number of users, devices, locations, business applications, operating hours, risk, support demand, and internal responsibilities. The agreement should make clear what is included, what remains project work, how vendors are coordinated, and how urgent conditions are handled.
The objective is a support model that management can understand and VSS can operate consistently. Pricing is developed after the environment and responsibility boundary are reviewed.
Common plan components
- Help desk and secure remote support for covered users and devices
- Monitoring, maintenance, patch, and supported-version coordination
- Microsoft 365, cloud, network, server, and endpoint administration
- Managed security, backup oversight, continuity, and recovery coordination
- Vendor, licensing, lifecycle, and documentation management
- Scheduled service reviews, recommendations, and technology planning
Engagement models
The final agreement is based on the environment and the responsibility VSS is expected to assume.
Managed Business
Broader responsibility for users, devices, Microsoft 365, backup oversight, vendors, planning, and recurring administration.
Managed Secure
A security- and continuity-focused model with expanded control review, documentation, recovery readiness, and strategic service management.
Define the managed-service responsibility before discussing a price.
VSS will review users, devices, locations, applications, support demand, risk, vendors, and the outcomes the agreement must deliver.